Our Privacy Policy


This privacy notice sets out the types of personal information that Elizabeth and Rose may collect from you, what we may do with this information, and your rights over this information.

Information that we may collect

We may collect information from you in the following ways:

  • Where you contact us directly via email or other forms of instant messaging including via Etsy or Facebook

  • Where you place an order with us either through this website, or our Etsy presence

  • Through your use of our website, including where you sign up to receive news and updates directly from us via email.

We may collect the following types of information from you:

  • Contact details, including but not limited to, name, address, telephone number, and email address

  • Any questions, queries or feedback provided to us with

  • General information about how our website is used, although this information does not allow us to directly identify you.

Our lawful basis for collecting this information is commonly that the processing is necessary for the performance of a contract with you and/or that the processing is necessary for our legitimate interests.

Where you provide us with an email address in order to receive news, updates and marketing communications from us, our lawful basis for doing so is that you consent to the receipt of such further communication. You may unsubscribe from such further communications at any time by contacting design@elizabethroselondon.com.

Our services are are not designed for, or intentionally targeted at children 13 years of ages or younger. We do not intentionally collect or maintain data about anyone under the age of 13. Please do contact us to let us know if you think that we may have inadvertently collected such details.

What do we do with you information

We may use your information in the following ways:

  • In order to provide you with our products and services

  • In order to respond to any questions, queries or feedback that you provide us with

  • To provide you with news, updates and information about our products and services where you have consented by registering to receive such information on our website

  • To improve the products and services we provide, including our website

How we store you information

We store your information securely and will never sell or rent your information to third parties nor share it with third parties for their marketing purposes.

We will only retain you information for as long as is necessary for us to perform the purposes set out in this privacy notice and for as long as the law requires us to.

We make sure that any third parties that we may deal with keep all personal data that they process on our behalf secure.

Your data protection rights

You have the right to request:

  • Information about how your personal data is processed

  • A copy of that personal data

  • That anything inaccurate in your personal data be corrected

You can also:

  • Raise an objections about how your personal data is processed

  • Request that your personal data is erased if there is no longer a justification for its continued processing

  • Ask that the processing of your personal data is restricted in certain circumstances

If you want to exercise any of these right please get in touch with us using the below contact details.

We may change this privacy notice from time to time and so recommend that you periodically check this page for updates. This privacy notice was last updated on 2 December 2018.

Contact us or make a complaint

Please do get in touch with us at design@elizabethroselondon.com should you have any questions about this privacy policy or should you wish to discuss any of your personal information that we may hold.

You can also make a complaint to the Information Commissioner who is an independent regulator.


Telephone: 0303 123 1113

Textphone: 01625 545860

Monday to Friday, 9am to 4:30pm

Find out about call charges

Information Commissioner's Office 

Wycliffe House 

Water Lane 


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